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DIRECT ADMIN SERVER MANAGEMENT

Supported Servers

CentOS 4.x, 5.x, 6.x, 7.x 32/64 bit DIRECT ADMIN RHEL4,5,6 32/64 bit cPanel Unlimited Tickets Support

Ticket Support

Unlimited Administration Tickets Admin Consultation ( RHCE Certified )

Response and Resolution Time

Within 1 Hour Response Time Guarantee for Support Tickets Within 24 Hour Resolution Time Guarantee for Support Tickets

Services Optimization

Apache Tweaking & Optimizing Performance MySQL Optimization Exim Optimization LiteSpeed Optimization

Server Setup

Host-name, DNS Setup WHM / cPanel Setup Services Setup

Core Server Management

Initial Server Setups Service Upgrades ( PHP, MySQL, Apache ) Server Tweaks PHP and Apache Compilation with Advanced Modules ( mod_deflate, mod_security etc.) cPanel/WHM & Add-on Support ( RVSkin, SourceGuardian, Zend/IonCube etc ) CloudFlare Module Installations CloudFlare Support LiteSpeed Setup and Configurations Nginx Reverse Proxy Setups SSL Certificate Installations Custom Mail Server Setups ClamAV Integration with Exim Custom Bash Script Setups Updates Applied as Required Fixing Failed Services Fantastico & Standard 3rd Party Software Support ( Joomla, WordPress, Moodle etc. )

Basic Security

Server Securing and Hardening CSF Firewall Installation & Configurations LFD Alerts on Brute Force Attacks SMTP Tweaking PHP Hardening ( SUPHP, SUHOSIN ) Mod_security Setup and Configurations Root Login Email Alerts

Server Migrations

Backup Restorations, Database Restorations from Secondary Backup Disks etc. cPanel to cPanel Server Migration ( WHM Transfer/Rsync/SCP ) (Limited Data 50GB) Additional Charges Applied for Server Transfers having more than 50GB of Data

3rd Party Software Installation

Fantastico, RVSkin, cPanelPro, cPanelXp, ClamAV, Zend Optimizer, – IonCube, GD, Curl, FreeType, EAccelerator, XCache, ImageMagick, Advance Perl Modules etc

Disaster Recovery & Hack Recovery

If your server is under spam or hacked with external scripts under /tmp, We will investigate and fix the issue. OS Recovery via KVM Access

Server Log Analysis

Monitoring the Server Logs for Spam Source Restart Failed Services upon Notifications Fixing Server Services having Problems